1848 Ninth St. SE
Roanoke , VA 24013

Phone: 540-342-3161
Fax: 540-344-4262

Frequently Asked Questions?



For prospective Tenants:

How do I know if this property is still available?
In most cases, if the property is still on our website it is available.
 
How can I make an appointment to view the inside of a home?
Before we schedule an appointment to view the inside of a home, it is necessary for you to view the outside first. This is important for you to check out the location and neighborhood according to your preferences. Once you have viewed the outside, you may call to schedule an appointment to view the inside. Some of our properties are available to view by making an appointment to pick up a key during our business hours. The key deposit is a $20.00 cash deposit.  The deposit is refunded when you return the key by 4:30 PM the same day it is checked out. Also, you must present a driver’s license or photo i.d. when picking up the key. Other properties may require an appointment with the Property Manager to meet you at the property. To make an appointment, please call 540-342-3161 x 2 and leave a message if no one answers.We will return your call.

What is your policy concerning pets?
The ad should list whether or not pets are permissible. If they are, we require a one time non-refundable *pet fee of $300.00. Also, you will have to sign a pet addendum taking full responsibility of your pet and any damages that your pet may cause. Our company does not allow any high profile breeds such as Rottweiler, Doberman Pinscher or Pit Bull. If you have any exotic animals such as reptiles, we may have to check with the owner of the home prior to any viewing appointments.
*Pet fee does not cover damages

Do you require a security deposit on your properties?
Yes, we require a security deposit which is the same as one month’s rent on all of our properties. The deposit is due within 2 business days of an approved credit application to hold the property up to 30 days before rent begins.

What if I want to move in before the first of the month, will you prorate the rent?
Yes, we will take the monthly rental rate and divide by the number of days in that month to determine a daily rate.

How long is the term of a lease?
We require a one year contract on all of our properties. After the first year, a lease renewal will be sent by mail. If you choose not to renew your lease, a 30 day written notice is required before the end of your term. If you choose to stay, you have the option to renew for another year or go month to month as long as you have received written approval from our office. Going month to month with your lease may cause your rent to automatically increase by $25.00 a month.

Where can I get an application?
Before completing an application, you must first view the property. Please see “How can I make an appointment to view the inside of a home?” under frequently asked questions. Once you have gone through the viewing process, the next step is to fill out a credit application. Our company reviews overall credit and payment history, income status, rental history (if applicable) and a criminal background check.  All individuals over the age of 18 must be on the lease and must complete an application. The application fee is $40.00 per adult or $40.00 per married couple. This fee is non-refundable. You may download our application by clicking here. Once the application is completed, you may bring it into our office or mail it along with your payment. We accept personal checks or money orders. We do not accept credit cards at this time.

How do I know if a property accepts Section 8?
On the ad, you will see an asterisk (*) prior to the street address.
For example: *123 Main Street, Roanoke, VA 24018.

Once a Section 8 inspection is completed on the home, and repairs are required, the owner has the option to comply or withdraw the home from the Section 8 program.

When is rent due and is there a grace period?
Rent is due the 1st of each calendar month. Rent must be in our office (not postmarked) by the 5th of the month to avoid late fees.

How much is the late fee if I pay after the 5th of the month?
The late fee is 10% of your monthly rental rate. For example: $650.00 would incur a late fee of $65.00.

 

Emergency Maintenance Procedure


If you have an EMERGENCY after office hours, please call 540-345-9846.  Give a description of the problem, your address and phone number where you can be reached directly.  The service will then contact the on-call person and give them your message.  If the person responding cannot reach you directly, no maintenance person will be dispatched.

WHAT IS AN EMERGENCY?

1-  No heat (check filter, and breaker first before calling)

2-  A flood

3-  A fire

4-  Gas odor (Have you called the gas company?)

5-  Leaking water heater

6-  Broken pipes

7-  Leaking roof (Maintenance cannot dispatch a repair man until the rain has stopped)


WHAT IS NOT AN EMERGENCY!

1-  A lock out or security problems – There is a $25.00 charge to answer a lock out call Monday – Friday from 8:30 am – 5:00 pm . You will receive a bill for the service call. Any calls received after 5:00 p.m. for a lock out you will need to contact a locksmith.  
We recommend Meador & Co at (540)344-3162.

2-  **PLEASE BE ADVISED THAT YOUR COMMODE OR SINK BEING STOPPED UP IS YOUR RESPONSIBILITY** (per paragraph #17 of your Lease.)  We will be happy to recommend a plumber or if we dispatch a repair person, you will be billed for the service call.

All other requests need to be called in the following business day to the Maintenance department.

**PLEASE BE ADVISED, IF YOU CALL THE EMERGENCY LINE DURING NORMAL BUSINESS HOURS AND/OR, IF IT IS NOT AN EMERGENCY,YOU WILL BE CHARGED $2.00 PER MINUTE FOR YOUR CALL

1848 Ninth St. SE, Roanoke , VA 24013
Phone: 540-342-3161   Fax: 540-344-4262